About Us

A Little Words About Us

BOKHABANCE CONCEPTS PROFILE

Our agenda at Bokhabane Concepts is to eradicate the somewhat belittling misconception  , ‘doing things the Sesotho way’ (ho etsa lintho Sesotho feela) attached to the seemingly low-quality execution of work by Basotho-owned businesses.

The inability to meet certain uncommunicated, untaught, unmonitored and undocumented  perceived  standards that are often foreign, misunderstood and misaligned to Lesotho’s academic institutions, has isolated Basotho organizations from competing on the same playing grounds with the Ivy League brands,  recognizable large corporates and ‘reputable’ businesses, that operate in Lesotho and utilise local resources, predominantly its people.

Research by Mercedes Benz’ German Initiative for Southern African Business (SAFRI) and the German Chamber of Commerce, in 1999, together with the Institute of Development Management (IDM Lesotho) in partnership with the Lesotho Chamber of Commerce & Industry (LCCI) and local Basotho consultants, indicated that businesses in Southern Africa were not sustainable due to the absence of business models, strategies, frameworks, structures, standard operating procedures and processes. This led to the collapse of many good ideas and entrepreneurial initiatives, not just in Lesotho, but across the SADC region.

In addition, the inability to separate business operations and finances, from family finances, as well as  untrained family members within family-owned businesses was a prohibiting factor to successful and sustainable black-owned enterprises.

Many SMEs have had  a vison, mission and values that have were expected to run the whole enterprise for years, without change and critical tools for good governance and operations.

Bokhabane Concepts is a Lesotho owned management consulting organisation that specialises in training and coaching individuals, groups and companies on Public Speaking & Presentation Skills, Service Excellence and Client Centricity, Organizational Culture & Communication Etiquette, Change Management and Service Process Mapping, amongst others, for success in business operations

It was founded against the backdrop of its founder’s previous work with numerous start-ups, Small and Medium Enterprises (SMEs), as well as large organizations/corporations, and having first-hand experiences of the glaring gaps in process leadership, the absence of strategies, tools, documentation, and core organisational principles for operations, communication and service models.

In partnership with other thought leaders in the business development sphere, since its inception in 2014, Bokhabane Concepts has successfully trained professionals within various industries in Lesotho and across SADC, on the importance and development of business strategies, policies, frameworks, governance and compliance structures enhanced by good practices, organisational ethics, operational processes, organizational culture and service development, business communication, service excellence & client relations,, amongst numerous core business foundational requirements.

Values

Mission

  • PEOPLE
    BATHO
  • AWARENESS
    THLOKOMELISO
  • PROCESSES
    LITSAMAISO
  • INNOVATION
    BOQAPI
  • ETHICS
    BOITŠOARO
  • EXCELLENCE
    BOKHABANE

We empower people to be proud of and excellent   at what they do , who they are and the difference they make at work, and in life.

We bring the meaning and value of life to individuals, and within organizations (businesses/corporates) for success and sustainable growth.

Re matlafatsa batho hore ba be motlotlo ka seo ba se etsang ka bokhabane, seo ba leng sona, le phapang eo ba e etsang mesebetsing le bophelong ka kakaretso.

Re tlisa moelelo le molemo oa bophelo bothong ka bomong, le ka ha’ra mekhatlo (likhoebo), bakeng sa katleho le kholo e tsitsitseng.

Leadership

Manthati Phomane, the founder and Executive Director of Bokhabane Concepts is a Marketing Communications Strategist & Social Behaviour ChanManthati Phomane, the founder and Executive Director of Bokhabane Concepts is a Marketing Communications Strategist & Social Behaviour Change Communications (SBCC) Specialist.

She is a change management agent with vast experience in Strategic Marketing & Communications, Conference/Events Facilitation & Moderation, Public Speaking Coaching, Mentoring and Coaching.

Arguably one of Lesotho’s most captivating public speakers in the communications space,  Phomane has proven to be influential amongst most young professionals, who admire her creative training and coaching approaches. She has chaired, facilitated, and emceed for numerous high-profile events, conferences and seminars in Lesotho with the most fascinating finesse on stage!

With over 20 years of management experience, 10 years of which are at senior executive level, Phomane has worked within the financial services sector, SMMEs, NGOs, development partners, automobiles, and academia, where she gained immeasurable skills in social behaviour change communication (SBCC), leadership training and development, stakeholder relations, corporate affairs, marketing management, operations management, organisational culture development, and change management.  Her ability to articulate complex research results and translate them into valuable information for actionable strategic activities and desired outcomes remains her most treasured legacy.

Phomane’s writing, speaking and event coordination experience transcends Lesotho’s borders given her varied portfolio of work in Botswana, South Africa, Swaziland, Namibia and Germany.

Speaking highlights

As an independent change management consultant, and through Bokhabane Concepts, she trains corporates and professionals in various management and strategic aspects, and researches and consults as an advisor to help organizations transform by resetting and recalibrating their strategies and efforts by supporting management teams and executives to manoeuvre through turbulent change dynamics. Manthati studied with the Institute of Marketing Management – IMM SA The American Hotel & Motel Association – AHMA and Johns Hopkins School of Health Communication – JHSHC USA

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